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Delivery & Refunds Policies 

​​Local Delivery

  • We offer local delivery only within the greater Seattle area.

  • A flat delivery fee is applied to all orders within this area. 

 

​delivery window

  • Delivery is completed within the estimated delivery window selected at checkout.

  • While we make every effort to accommodate preferred delivery times, delivery windows are approximate and not guaranteed.

  • Timing may vary due to traffic, weather, or other unforeseen circumstances.

  • If delivery by a specific time is required, please contact us prior to placing your order to confirm availability.

 

order preparation

  • Handcrafted to order. 

  • Orders require a minimum of 2 days’ notice prior to delivery.

  • During high-demand periods (holidays, peak seasons), we recommend placing orders as early as possible to ensure availability. â€‹

  • For same day delivery, custom timing, large installations or special delivery requests , please contact us before placing your order to confirm availability and pricing. â€‹â€‹â€‹

 

Returns, Refunds & Cancellations​

  • Order change requests may be submitted within 48 hours of purchase, subject to approval and availability.

  • To request a change, customers must contact us directly at popandbloomseattle@gmail.com with their order number and requested update. All order changes are subject to approval and availability.

  • Changes cannot be made within 48 hours of the scheduled delivery date.

  • All sales are final. Because our products are custom-made and perishable, we do not accept returns, exchanges, or cancellations once an order has been placed.

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Damages & Order Issues​

  • Please inspect your order immediately upon delivery.

  • If your order arrives with significant damage, or an incorrect item, you must notify us within 2 hours of delivery so we can review and resolve the issue where appropriate. Photo documentation may be required to review and resolve claims.

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Color & Appearance Disclaimer​

  • Balloon colors may appear different depending on lighting, balloon batch, and environment. Slight variations are normal and expected.

  • Balloon longevity depends on factors such as temperature, sunlight, handling, and placement. We are not responsible for normal wear, deflation, or damage that occurs after delivery.

  • Once an order has been successfully delivered, responsibility transfers to the recipient.

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Contact​

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